Refund & Return Policy

At Global Spice Mart, customer satisfaction is our priority. All refund and return requests are subject to verification and approval by our Customer Care team.

1. Eligible Refunds & Replacements

Refunds or replacements may be provided for verified cases involving incorrect, damaged, defective, unusable, or incorrect quantity/variant products. Customers must report the issue within 24–48 hours of delivery and provide the Order ID along with clear photos/videos and a description of the issue.

2. Delivery-Related Issues

Refunds may be considered for verified courier-related issues, including packages confirmed as lost in transit, returned due to courier error, or delivery failures caused by circumstances beyond the customer's control. Supporting courier or tracking information may be required.

3. Return Conditions

Returns require prior approval from our Customer Care team. Unless the return is due to a verified defect, damage, or shipping issue, products must be unused, unopened, in original packaging, and in original condition. Unauthorized returns may not be accepted.

4. Order Cancellation & Modification

Customers should contact us immediately to request an order cancellation or modification. Once an order has entered processing, packing, or shipping, cancellation or modification may not be possible. Customers should verify product details, quantity, shipping address, contact information, and billing details before placing an order.

5. Refund Processing

Approved refunds will generally be issued to the original payment method and may take 5–10 business days after approval, depending on the bank or payment provider. If the original payment method is unavailable, our Customer Care team may contact the customer regarding an alternative refund method.

6. Non-Refundable Situations & Contact

Refunds may not be provided for incorrect customer information, customer-selected products after shipment, refusal of delivery without a valid reason, opened/used or tampered products (unless defective), insufficient evidence, requests made after the eligible reporting period, or circumstances not covered by this policy.

Global Spice Mart – Customer Care: +91 6385109604

All claims are subject to verification and approval. Global Spice Mart reserves the right to reject requests that do not meet the conditions of this policy and may update this policy when necessary.